Quick Answer: How Do I Remove A Defect On EBay?

What is transaction defect rate on eBay?

Transaction Defect Rate: The transaction defect rate is the percentage of your total transactions that had any 1 of 2 defects.

Note that these defects often measure how satisfied your buyers were with a transaction.

eBay doesn’t count more than 1 defect per transaction..

Can you remove an item on eBay?

You can also end a listing in the Selling section of My eBay, or on the Active listings page in Seller Hub. Go to the Active listings page in Seller Hub. Select the checkbox next to the item you want to end. From the dropdown menu, select End item.

Why did eBay remove my listing after it sold?

If we removed your listing, it’s probably because it either violated the law or one of our policies. Or, it may have been removed because the item’s rights owner (for example, Coach or Louis Vuitton) asked us to remove it. This can happen even if your item is genuine.

Can I cancel a transaction on eBay after payment?

You can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. Some cancelled transactions may result in a defect and affect your seller performance level.

Should I send offers to watchers on eBay?

Price. This is likely the most important factor for most people deciding between two listings. If your competitor is charging the same or less than you, you might consider undercutting them by sending your watchers an offer, creating a sale, or simply lowering your price.

How do you evaluate a seller on eBay?

Your seller performance level is calculated by looking at your 3 key seller performance measures:The number of seller-initiated transaction cancellations (Transaction Defect Rate). … The number of cases closed without seller resolution. … The number of late shipments (Late Shipment Rate).

Can eBay buyer leave feedback after return?

Go to the bottom of anybody’s feedback page. You will see a menu with “Suggested Next” and you will see “leave feedback” tick on it and it will come up with all the feedback that you need to leave for a buyer or a seller.

Why won’t Ebay let me cancel an order as a seller?

You won’t be able to cancel an order if you’ve already opened an item not received case or if the seller has opened an unpaid item case.

How do I increase eBay defect rate?

Your defect rate is a percentage. The only way to reduce that percentage is to increase the number of transactions, or wait for the defect points to roll off of your evaluation timeframe. And as noted, make sure not to repeat any decisions that got you the ones you already have.

How do you get a refund on a removed item on eBay?

– If the transaction doesn’t qualify for eBay’s protection, please immediately contact the payment service used to request a refund. – If you haven’t paid for your item, consider this transaction canceled and do not send payment. We’re sorry there’s an issue with this purchase.

What happens if an eBay return is not refunded on time?

If you don’t refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. If the buyer doesn’t ask eBay to step in within 30 days of starting a request for return (or other deadlines for refunds), the request will close automatically.

How long do defects stay on eBay account?

12 monthsDefects don’t last forever. They only stay 12 months on your account whereupon they are automatically removed by Ebay. If you have defects over 12 months old, you need to contact customer services about it. The defect stays on your account, it just isn’t counted from the 20th of the 13th month following the defect.

What happens if you return an item on eBay?

Here’s how the seller may respond: Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.

How many defects are you allowed on eBay?

A seller’s transaction defect rate is the percentage of their total transactions that had either defect. Note that these defects often measure how satisfied your buyers were with a transaction. We don’t count more than one defect per transaction.

Can Ebay seller refuse to cancel order?

A seller is not obliged to cancel a buy though most will do so rather than deal with a buyer who doesn’t want the item. … That said, you can ask for a refund and return the item under ebay’s Buyer Protection program. It doesn’t matter if a seller says no returns on his auctions.

Does eBay punish sellers?

EBay’s New Policy Punishes Sellers From Doing The Right Thing! Regarding eBay’s recent policy change: Ebay sellers are now punished for doing the right thing.

What is a top rated seller on eBay?

Becoming a Top Rated Seller indicates that you consistently deliver outstanding customer service; it also makes you eligible to receive a prominent Top Rated Plus seal on qualifying listings. To become a Top Rated Seller, you’ll need to: Have an eBay account that’s been active for at least 90 days.

How do you become a verified seller on eBay?

From eBay help pages: Being PayPal Verified increases buyers’ and sellers’ confidence in you….To become PayPal Verified:Log in to your PayPal account.Select Get verified in the Status field below your name.Follow the steps to complete the process.

What does it mean when it says item removed on eBay?

When a listing is removed, all trace of it disappears from the site and the seller gets a policy violation on their account. If the item does not arrive or is not-as-described then you open a case in the Paypal resolution centre instead of the eBay centre.

Do Returns count against you on eBay?

Answers (4) No, they do not. I have a 9.12% return rate for varying reasons, wrong size, just didn’t like it, or changed their mind. This does not affect my top rated selling staus.

Can the seller cancel a sale on eBay?

In Seller Hub, go to Orders; or in My eBay, go to Sold. Find the transaction you want to cancel, and from More actions, select Cancel this order. Choose a reason for the cancellation and then select Continue to finish.

What are eBay minimum performance standards?

To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period.

How do I appeal a defect on eBay?

The easiest way to remove defects from your eBay seller dashboard report you should email them through the contact eBay support and click on Email us at the bottom of the page. Then click on Seller and finally Appeal a defect, which will open a page allowing you to select a transaction you want to appeal.

What happens if your eBay account is below standard?

Short answer is that ebay will give sellers who remain below standard for an unspecified length of time, a permanent ban from selling, but still allow them to buy.

Can negative feedback be left after refund?

No, you can still receive negative feedback if you’ve refunded. Or, just as bad, neutral. A lot of sellers leave neutral along the lines of “out of stock (or) fault, but received a refund”.

Does Ebay charge for Cancelling an order?

If they agree to cancel you will be credited your final value fees. If they do not agree to cancel, you will owe the final value fees, and it doesn’t matter if they pay or not.

What is a defect rate?

The term defect rate designates the portion of defective elements in relation to all items produced. The rate is deduced by dividing the number of defective elements by the number of non-defective elements. This number is a measure of quality of the production.